Locate the affected email address under the Account alias section. Select the preferred method and proceed with verification. You might be asked to verify your identity by email or text. Select Manage your sign-in email or phone number. Select Your info from the ribbon near the upper-left corner of the page. Warning: If you use the Forgot password option, do not select “Click here to remove your email address from that account” in the password reset email. If you are uncertain of your Microsoft account password, you should use the Forgot password option that appears on the sign-in page. If you are prompted to enter your password, your email address is set as the primary alias for your Microsoft account, and you need to follow the instructions in the next section to remedy the issue. Enter a different account or get a new one.”, then the email address is not associated to a Microsoft account. If you receive the warning stating “That Microsoft account doesn’t exist. To verify that the email address is associated with a Microsoft account, navigate to, type in the affected email address, and click Next. Verify that the email address is associated with a Microsoft account To correct this situation, you must remove the association between the Rackspace email or Hosted Exchange address and the Microsoft account. In these cases, Outlook is attempting to redirect to Microsoft’s own Office 365® servers, due to the user’s email address being associated to a Microsoft account.
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